What we offer
More than Taking Messages
Our Automated Messaging Solutions will ensure that you business needs are covered 24/7. With voicemail, auto attendant, secured text messaging and on call scheduling tools, you’ll never miss a call and you always receive communication in the ways that work best for you.
You will never have to miss an important call again! Get your messages no matter where you are! With our voicemail system, we will immediately send messages to you via email.
You’ll be able to respond to the message or forward it to someone else in your company to handle. No more hassles having to listen to messages and remember everything.
With our voicemail system, you’ll have a transcript and recording to help you take care of any situation. You’ll be able to provide better quality service as you ensure every detail is covered.
Whether your company is large or small, we will build a plan that meets your needs and fits in your workflow.
Designing an auto attendant that meets your needs is not impossible for you! We’re here to help make sure every call gets directed where you need it.
You don’t have to hire a full time receptionist, our auto attendant service will give your company a professional touch and help connect incoming calls to the exact person they need.
We will work with you to design a workflow to routes calls to the phone numbers or extensions needed. This plan is customizable to different times of day or days of the week.
You can also add a personal touch by including a Virtual Receptionist for callers who would like to speak with a live person.
Secure Text Messaging
If you need to securely send text messages, we have the solution for you. Whether a patient’s chart or other information, our HIPAA compliant tools will ensure you can quickly communicate in an easy to use, effective format.
Our feature ensure you have a timely way to send messages without sacrificing security.
On Call Schedule
Do you have employees on call? With our answering service, you never have to worry about the message not getting through on time. We will work with you to implement your on call process to ensure the employees who are on call receive the types of messages you need them to receive in a timely manner.
How to Get Started
Call for an Appointment
We’ll go over initial questions and see what services will serve you best.
Approve the recommended services and schedule for provided services.
When calls are handled you’ll be able to get back to work.
Top of the Line Service
Hiring Mid state Communications was hands down one of the best decisions that we have made in 25 years. The customer service is incomparable and the cost savings are out of this world.
Award-Winning Service Since 1992
We’ve been providing nationwide, 24/7 communication solutions for companies of all sizes and in many different industries. We have the experiences and resources to ensure your needs are exceeded and your clients love you!
Having accreditation is a true measure of a company’s business practices. Mid-State Communications is 1 of 11 centers in the U.S. and Canada that have achieved all 3 nationally accredited certifications.
Get In touch
Get a Free Estimate or Schedule an Appointment
It is our belief that we train our receptionists to handle every situation better than anyone. We will guide you to success.
Every business is different. That’s why we don’t have a one size fits all plan. We’ll build a plan that fits your budget.
Our receptionists have been winning awards for years and can handle every situation needed to ensure your success.
After more than 20 years in the business, we’ve built a reputation! Award after award tells you, we’re committed to serving you.