Telephone Answering Services
Find out why Mid-State Communications is the Best Solution for your telephone answering needs!
What we offer
Phone Answering Service
How it Works?
Our Telephone Answering Service exists to serve companies, big or small! Whether you need help with overflow calling or you are best served with after hours and weekends coverage, Mid-State Communications can meet all of your needs.
Hiring another staff person to meet the demand of your growing business may not be the best plan for you. Adding a virtual receptionist may provide the coverage you need without the HR headaches and employee onboarding.
Virtual Receptionist
Our Virtual Receptionist Service will do more than take messages. You won’t have to worry about voicemails when our live answering service answers calls for you 24/7. We will work with you to ensure we design the best possible plan to serve you and make sure your clients and/or potential clients have a positive experience as we transfer their calls to the correct person.
Employee Reporting Services
“I tried to call, but no one answered…” doesn’t have to be the solutions for employees who are running late or are going to be absent. Our Employee reporting services are the perfect solution for your HR team and managers.
Our team will answer a dedicated line for employees to call and record and time stamp the conversation so you are always up to speed on personnel situations.
We’ll work with you to design a plan to ensure the right people get the right reports at the right time, so your workflow works efficiently and effectively.
Automated Messaging
Our Automated Messaging Solutions will ensure that you business needs are covered 24/7. With voicemail, auto attendant, secured text messaging and on call scheduling tools, you’ll never miss a call and you always receive communication in the ways that work best for you.
I tell all of my friends about it. Its the single best thing I have done since I got into business. Wish I could have had it from day one. One truck to hundred its worth every penny.
Which Automated Messaging Options are Right for You?
Voicemail
Get your messages no matter where you are! With our voicemail system, we will immediately send messages to you via email.
You’ll be able to respond to the message or forward it to someone else in your company to handle. No more hassles having to listen to messages and remember everything. With our voicemail system, you’ll have a transcript and recording to help you take care of any situation.
Auto Attendant
Designing an auto attendant that meets your needs is not impossible for you! We’re here to help make sure every call gets directed where you need it.
You don’t have to hire a full time receptionist, our auto attendant service will give your company a professional touch and help connect incoming calls to the exact person they need.
We will work with you to design a workflow to routes calls to the phone numbers or extensions needed. This plan is customizable to different times of day or days of the week.
You can also add a personal touch by including a Virtual Receptionist for callers who would like to speak with a live person.
Secured Text Messaging
If you need to securely send text messages, we have the solution for you. Whether a patient’s chart or other information, our HIPAA compliant tools will ensure you can quickly communicate in an easy to use, effective format.
On Call Schedule
Do you have employees on call? With our answering service, you never have to worry about the message not getting through on time. We will work with you to implement your on call process to ensure the employees who are on call receive the types of messages you need them to receive in a timely manner.
The Mid-State Communications Difference
Bottom Line Goals
Whether saving money or increasing revenue, we’ll assist with all your communication needs 24/7.
Flexible Infrastructure
Serving the demands of large corporations as well as single offices across a variety of businesses.
Unmatched experience
Since 1992 we’ve served customer and client’s calls through custom solutions that align with you.
Get In touch
Get a Free Estimate or Schedule an Appointment
Highly Trained
It is our belief that we train our receptionists to handle every situation better than anyone. We will guide you to success.
Affordable
Every business is different. That’s why we don’t have a one size fits all plan. We’ll build a plan that fits your budget.
Experienced
Our receptionists have been winning awards for years and can handle every situation needed to ensure your success.
Trustworthy
After more than 20 years in the business, we’ve built a reputation! Award after award tells you, we’re committed to serving you.