Live 24/7 Answering Service for insurance companies

Professionals Serving Professionals with Excellence

Our insurance answering services include:

Custom direction

Screening and transferring of calls based on your specific instructions


Access to a team of professionally-trained answering service professionals

Live Interaction

Live interaction on the phone with prospects and existing clients

What we offer

More than Taking Messages

Whether you’re an insurance agent practicing in a small, start-up office or a large firm, we are equipped to handle all of your insurance answering services.  We are available 24/7 to provide the services you need, including scheduling appointments, handling the phones, and answering general information questions about the insurance services you provide.

Do Insurance Clients need to be able to reach you 24/7?

In the insurance industry, emergencies happen! Sometimes, your customers may need to contact you at any time of the day. We can help. While your team sells policies, meets with clients, and does on-site jobs, our team will cover the phones.  With our professional insurance answering service, every client will feel their business is important. Our professional experts will provide everything you need to ensure your clients are happy and your potential clients are comfortable connecting with you. Whether you need after hours support, overflow answering or a virtual assistant, we have the experience and tools necessary to get the job done at a fair price. Our live telephone answering service for insurance agents and companies will help your clients feel appreciated and heard.

Does Your Insurance Company Feel Understaffed?

With all the responsibilities an insurance company has, sometimes it seems like there aren’t enough workers to handle everything in a reasonable time. We can help! You do not have to add additional staff to handle peak or overwhelming call times. Our live answering phone solution for insurance companies will take care of everything you need. Say good-bye to worries about whether or not your clients are hearing busy signals or endless ringing. If you aren’t able to get the phone, it will roll to us and your clients will get the response and information necessary. With the help of our experienced staff, your company can ensure everything is taken care of in an efficient, professional manner.

Next Steps

How to Get Started 

Call for an Appointment

We’ll go over initial questions and see what services will serve you best.


Confirm Services

Approve the recommended services and schedule for provided services.

continue selling

When calls are handled you’ll be able to get back to work.

Top of the Line Service

Hiring Mid state Communications was hands down one of the best decisions that we have made in 25 years. The customer service is incomparable and the cost savings are out of this world.

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Award-Winning Service Since 1992

We’ve been providing nationwide, 24/7 communication solutions for companies of all sizes and in many different industries. We have the experiences and resources to ensure your needs are exceeded and your clients love you!

Having accreditation is a true measure of a company’s business practices. Mid-State Communications is 1 of 11 centers in the U.S. and Canada that have achieved all nationally accredited certifications. 

Get In touch

Get a Free Estimate or Schedule an Appointment

Highly Trained

It is our belief that we train our receptionists to handle every situation better than anyone. We will guide you to success.


Every business is different. That’s why we don’t have a one size fits all plan. We’ll build a plan that fits your budget.


Our receptionists have been winning awards for years and can handle every situation needed to ensure  your success.


After more than 20 years in the business, we’ve built a reputation! Award after award tells you, we’re committed to serving you.