Live 24/7 Answering Service for HVAC Contractors

Professionals Serving Professionals with Excellence

Our heating & cooling answering services include:

Custom direction

Screening and transferring of calls based on your specific instructions


Access to a team of professionally-trained answering service professionals

Live Interaction

Live interaction on the phone with prospects and existing clients

What we offer

More than Taking Messages

Being an HVAC contractor comes with a busy schedule. With our Heating and Cooling (HVAC) answering services, juggling calls, appointments, and emergencies has never been easier.  Our live answering service will make sure calls are handled in emergency situations, appointments are scheduled, and HVAC questions are answered.

Having Trouble with Busy Schedules?

Since 1992, Mid-State Communications has been providing the 24/7 answering services needed to take our clients to the next level. While your HVAC company installs and maintains equipment, our team will ensure you never miss a client’s call. You will be free to meet with current or potentials clients as our HVAC answering service team takes care of you. Whether it’s just during peak hours, after-hours service or all of the time, we will build a plan that meets the needs of your company.

Is Customer Satisfaction your Top Priority?

Our U.S. based HVAC answering service team will ensure that everyone who calls your office has a positive experience. Your clients ‘ calls will never go unanswered! While your company handles HVAC equipment and client appointments, our service will guarantee customer satisfaction. Whether general questions or emergency issues, we will handle each call with professionalism and award-winning excellence.

Next Steps

How to Get Started 

Call for an Appointment

We’ll go over initial questions and see what services will serve you best.


Confirm Services

Approve the recommended services and schedule for provided services.

continue Working

When calls are handled you’ll be able to get back to work.

Top of the Line Service

Hiring Mid state Communications was hands down one of the best decisions that we have made in 25 years. The customer service is incomparable and the cost savings are out of this world.

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Award-Winning Service Since 1992

We’ve been providing nationwide, 24/7 communication solutions for companies of all sizes and in many different industries. We have the experiences and resources to ensure your needs are exceeded and your clients love you!

Having accreditation is a true measure of a company’s business practices. Mid-State Communications is 1 of 11 centers in the U.S. and Canada that have achieved all nationally accredited certifications. 

Get In touch

Get a Free Estimate or Schedule an Appointment

Highly Trained

It is our belief that we train our receptionists to handle every situation better than anyone. We will guide you to success.


Every business is different. That’s why we don’t have a one size fits all plan. We’ll build a plan that fits your budget.


Our receptionists have been winning awards for years and can handle every situation needed to ensure  your success.


After more than 20 years in the business, we’ve built a reputation! Award after award tells you, we’re committed to serving you.