What we offer
More than Taking Messages
Since 1992, Mid-State Communications has been providing the 24/7 answering services needed to take our clients to the next level, including remote switchboard services. When too many calls come in at once, it can be too much to handle for one business. Our professional experts will provide everything you need to ensure your phones run smoothly at all times. As the calls come in, we will route them to the correct department depending on the patient’s needs. With our help, all patients will be directed to professional help in the most efficient way possible.
Staff when you need it
You won’t have to go through a staffing agency to hire additional employees and you won’t be adding additional stress to the HR department when you let us be your remote switchboard service. Our agents are available 24/7 and we have the staff necessary whether you receive 1 call or 25 call at a time. You can trust that we will represent you well and handle calls in the ways you need.
How our service works
Our well trained agents have all the skills necessary to provide a professional experience for everyone who calls. Our remote switchboard service will ensure calls are handled appropriately through the following options:
- Warm hand-off of calls directly to the appropriate person after introducing the caller.
- Unsupervised hand-off-our agent won’t stay on the line, but will transfer the call to the necessary person.
- Messages-We’re also available to take messages and pass them along to the appropriate person.
Our award winning remote switchboard team is always ready to serve you. We have the experience to help you no matter the size of your company! Here’s why:
- U.S. Based
- More than 25 years of experience
- 1 of 11 Centers in the United States and Canada to have all 3 Nationally Accredited Certifications
How to Get Started
Call for an Appointment
We’ll go over initial questions and see what services will serve you best.
Approve the recommended services and schedule for provided services.
Keep Caring Well
We’ll direct the calls you’ll provide quality care.
Top of the Line Service
I’ve been in the medical field for two decades and have had a lot of answering services- you are by far the best.
Award-Winning Service Since 1992
We’ve been providing nationwide, 24/7 communication solutions for companies of all sizes and in many different industries. We have the experiences and resources to ensure your needs are exceeded and your clients love you!
Having accreditation is a true measure of a company’s business practices. Mid-State Communications is 1 of 11 centers in the U.S. and Canada that have achieved all 3 nationally accredited certifications.
Get In touch
Get a Free Estimate or Schedule an Appointment
It is our belief that we train our receptionists to handle every situation better than anyone. We will guide you to success.
Every business is different. That’s why we don’t have a one size fits all plan. We’ll build a plan that fits your budget.
Our receptionists have been winning awards for years and can handle every situation needed to ensure your success.
After more than 20 years in the business, we’ve built a reputation! Award after award tells you, we’re committed to serving you.