Our 24/7 highly customized home health answering services include:
Custom direction
Screening and transferring of calls based on your specific instructions
Access
Access to a team of professionally-trained answering service professionals
Live Interaction
Live interaction on the phone with prospects and existing clients
What we offer
More than Taking Messages
Mid-State has the core competency of communications in the Home Health industry, the infrastructure, and experience to be your cooperative partner in business, focusing on staff, referral, patient and family satisfaction.
What sets Mid-State Communication apart from the rest?
We are the only home health answering service founded by an owner of a Hospice Agency and created for the Home Health and Hospice industry with 23 years of experience.
- Call Logs are available to assist management with employee service levels and compliance for licensure and certifications
- All conversations are voice recorded for quality assurance and limiting exposure
- Customized management reports mean you have the data you need when you need it
- Your instructions for call answering and contacting the On/Call are followed for consistency, timely response and quality assurance. Global changes are made and followed quickly and consistently
- We are HIPAA Compliant and meet ALL Federal Regulations
- We offer consistent billing and pricing. NO HIDDEN FEES, no hidden rate increases and we’re always happen to answer any questions you have about your billing
- HC/HB after hours interface is available
- Nurse Triage is available
Our Home Health Answering Service will Make all the Difference
Our 24-Hour Highly Customized Home Health Care Answering Service is second to none. We’ve spent more than 2 decades serving companies just like you and we’re committed to your success!
Here are some of the features you can count on:
- Customized Managment Reports
- HIPAA Compliant Texting of Messages to Smart Phones and Tablets
- Emergency Blast Notifications
- HC/HB After Hours Interface Available
- Emergency Phone Back Up Service for your Offices
- Nurse Triage
- On-Call Scheduling Online
- Remote Receptionist for when staff is unavailable
Next Steps
How to Get Started
Call for an Appointment
We’ll go over initial questions and see what services will serve you best.
Confirm Services
Approve the recommended services and schedule for provided services.
continue caring
When calls are handled you’ll be able to get back to serving those in need of your care.
Top of the Line Service
I’ve been in the medical field for two decades and have had a lot of answering services- you are by far the best.
About
Award-Winning Service Since 1992
We’ve been providing nationwide, 24/7 communication solutions for companies of all sizes and in many different industries. We have the experiences and resources to ensure your needs are exceeded and your clients love you!
Having accreditation is a true measure of a company’s business practices. Mid-State Communications is 1 of 11 centers in the U.S. and Canada that have achieved all 3 nationally accredited certifications.
24/7 Call Center Site Certification Gold Star Level
from Association of Tele Services International
Award of Excellence Winner for Outstanding Service
from Association of Tele Services International
Award of Excellence Winner for Outstanding Service
from Cam-X
“I get calls from clients at all hours of the day. I get compliments on your services all the time. My clients tell me they deal with a lot of answering services and you’re one of the best.“
Get In touch
Get a Free Estimate or Schedule an Appointment
Highly Trained
It is our belief that we train our receptionists to handle every situation better than anyone. We will guide you to success.
Affordable
Every business is different. That’s why we don’t have a one size fits all plan. We’ll build a plan that fits your budget.
Experienced
Our receptionists have been winning awards for years and can handle every situation needed to ensure your success.
Trustworthy
After more than 20 years in the business, we’ve built a reputation! Award after award tells you, we’re committed to serving you.