What we offer
More than Taking Messages
In the healthcare industry, phone calls are extremely important to your business. Whether it’s general patient questions or serious emergencies, it’s important to provide your customers with the proper care. Our healthcare live answering services ensures that you will never miss a call again. Our U.S. bases team is available 24/7 to run your phones while you assist your patients.
Patient Satisfaction
Our team of healthcare answering service professionals will ensure every person who calls your office receives a warm, friendly greeting. In this day and age, with online reviews and social media posts, we will make sure every patients knows your office is worth 5 stars.
Our HIPAA compliant service is available 24/7 to your patients, helping you provide the care they need with a personal touch.
Cost Effective Solutions
No need to hire an additional staff person! We will take care of the phones, while your office takes care of patients.
At your direction, we will make sure calls and messages are promptly delivered.
With our HIPAA compliant answering service, you will be free to focus your energy on people instead of paperwork administrative tasks.
Why Mid-State?
Our award winning healthcare answering service team is always ready to serve you. We have the experience to help you no matter the size of your company! Here’s why:
- U.S. Based
- More than 25 years of experience
- 1 of 11 Centers in the United States and Canada to have all 3 Nationally Accredited Certifications
Next Steps
How to Get Started
Call for an Appointment
We’ll go over initial questions and see what services will serve you best.
Confirm Services
Approve the recommended services and schedule for provided services.
Provide Care that Matters
We’ll handle the phones, while you care for those entrusted to you.
Top of the Line Service
“I want to share with you some feedback I have received from physicians. They feel like you all are doing an overall really good job. Everyone they speak to is always nice. Even when there is an error, as we are all human, the agents are nice and helpful to get things back in order.” Donna, The Frist Clinic in Nashville, TN
About
Award-Winning Service Since 1992
We’ve been providing nationwide, 24/7 communication solutions for companies of all sizes and in many different industries. We have the experiences and resources to ensure your needs are exceeded and your clients love you!
Having accreditation is a true measure of a company’s business practices. Mid-State Communications is 1 of 11 centers in the U.S. and Canada that have achieved all 3 nationally accredited certifications.
Get In touch
Get a Free Estimate or Schedule an Appointment
Highly Trained
It is our belief that we train our receptionists to handle every situation better than anyone. We will guide you to success.
Affordable
Every business is different. That’s why we don’t have a one size fits all plan. We’ll build a plan that fits your budget.
Experienced
Our receptionists have been winning awards for years and can handle every situation needed to ensure your success.
Trustworthy
After more than 20 years in the business, we’ve built a reputation! Award after award tells you, we’re committed to serving you.