Our healthcare answering services include:
Custom direction
Screening and transferring of calls based on your specific instructions
Access
Access to a team of professionally-trained answering service professionals
Live Interaction
Live interaction on the phone with prospects and existing clients
What we offer
More than Taking Messages
Working in the healthcare industry comes with a variety of different services, all more time consuming than the last. From answering countless phone calls to making appointments, we’ve got it ALL covered. Our live answering service for Health Care Services will makes sure calls are answered, appointments are scheduled, patients are registered, and so much more. With the help of our team, you and your company will be free to focus on providing exceptional care to your patients.
Learn more about the ways we can serve your needs:
Home Care
We are the only answering service founded by an owner of a Hospice Agency and created for the Home Health industry with 23 years of experience.
Our 24-Hour Highly Customized Home Health Care Answering Service is second to none. We’ve spent more than 2 decades serving companies just like you and we’re committed to your success!
Hospice
We are the only answering service founded by an owner of a Hospice Agency and created for the Hospice industry with 23 years of experience.
Our 24-Hour Highly Customized Hospice Answering Service is second to none. We’ve spent more than 2 decades serving companies just like you and we’re committed to your success!
Physician Referral
Having a Physician Referral Service is a great way to connect with potential patients. Callers can contact your business at any time of the day, and our 24/7 live answering service will refer them to a professional physician based on their healthcare preferences. We will provide them with helpful information on the best physician for their needs and can even transfer their call to the right practice.
Answering Service
In the healthcare industry, phone calls are extremely important to your business. Whether it’s general patient questions or serious emergencies, it’s important to provide your customers with the proper care. Our live answering services ensures that you will never miss a call again. Our U.S. bases team is available 24/7 to run your phones while you assist your patients.
Patient Appointment Setting
When a patient is unable to make an appointment, they’ll be prompted to take their business somewhere else. With our team’s assistance, we will ensure no call is put on hold or ignored. We will cater to each patient based on their needs and schedule. While you are caring for patients and running your business, we’ll make sure no one falls through the cracks. We will handle each call with professionalism and award-winning excellence.
Patient Follow Up
Caring for a patient is just the first step in supplying professional care to your company’s patients. However, sometimes it’s hard to find time to follow up with their care. We can help! With our live answering service, we ensure that every patient receives an experienced follow up. We will contact former patients to check on their progress so that you are free to continue caring for current patients.
Remote Switchboard
Since 1992, Mid-State Communications has been providing the 24/7 answering services needed to take our clients to the next level. When too many calls come in at once, it can be too much to handle for one business. Our professional experts will provide everything you need to ensure your phones run smoothly at all times. As the calls come in, we will route them to the correct department depending on the patient’s needs. With our help, all patients will be directed to professional help in the most efficient way possible.
Registration Classes & Seminars
With all of your company’s many responsibilities, class registration can sometimes be the last thing on your mind. Our trained team will handle registration for every class or seminar you offer based on the criteria you require to ensure no one falls through the cracks.
Next Steps
How to Get Started
Call for an Appointment
We’ll go over initial questions and see what services will serve you best.
Confirm Services
Approve the recommended services and schedule for provided services.
continue working
When calls are handled you’ll be able to get back to work.
Top of the Line Service
Our organization chose Mid-State Communications because of their extensive knowledge and background of Home Care and Hospice. The implementation of the Mid-State service agreement for our 70+ home care and hospices nationwide was accomplished ahead of schedule and caused no service issues at any of the agencies. As the implementation project manager, I worked with Beverly Berry at MSC to develop a roll out plan and a communication process for each site. The roll out went very smoothly and the site directors were pleased with the quick and easy on-boarding process. We are very pleased with the knowledgeable service that we are receiving.
About
Award-Winning Service Since 1992
We’ve been providing nationwide, 24/7 communication solutions for companies of all sizes and in many different industries. We have the experiences and resources to ensure your needs are exceeded and your clients love you!
Having accreditation is a true measure of a company’s business practices. Mid-State Communications is 1 of 11 centers in the U.S. and Canada that have achieved all 3 nationally accredited certifications.
Get In touch
Get a Free Estimate or Schedule an Appointment
Highly Trained
It is our belief that we train our receptionists to handle every situation better than anyone. We will guide you to success.
Affordable
Every business is different. That’s why we don’t have a one size fits all plan. We’ll build a plan that fits your budget.
Experienced
Our receptionists have been winning awards for years and can handle every situation needed to ensure your success.
Trustworthy
After more than 20 years in the business, we’ve built a reputation! Award after award tells you, we’re committed to serving you.