What we offer
More than Taking Messages
No one knows when or where accidents are going to happen, but with our 24/7 answering services your company can be more prepared.
When an emergency strikes, the last thing your clients wants it to be put on hold. Luckily, our team can help.
We are available 24/7 to answer calls, detail emergency procedures, and ensure your clients are receiving effective help as efficiently as possible.
No matter the disaster, our team will make sure every call is answered and that every client is personally taken care of.
Create Consistency
We’ll work with you to design a custom script that will best help your clients in their time of need.
With a consistent, dependable plan in place, your clients will be confident that they’re receiving the best care possible.
While our trained team puts your clients at ease, we’ll direct your calls so you can meet the need.
Be Available 24/7
When a client is going through an emergency, they want to talk with real people, not automated messages.
With our assistance, we can ensure your clients are helped at any time of the day or night.
They’ll be put in touch with a live agent who is properly trained to help in the most efficient and effective way.
Why Mid-State?
Our award winning team is always ready to serve you. We have the experience to help you no matter the size of your company! Here’s why:
- U.S. Based
- More than 25 years of experience
- 1 of 11 Centers in the United States and Canada to have all 3 Nationally Accredited Certifications
Next Steps
How to Get Started
Call for an Appointment
We’ll go over initial questions and see what services will serve you best.
Confirm Services
Approve the recommended services and schedule for provided services.
Deliver Peace of Mind
We’ll dispatch the right people to serve your clients.
Top of the Line Service
Hiring Mid state Communications was hands down one of the best decisions that we have made in 25 years. The customer service is incomparable and the cost savings are out of this world.
About
Award-Winning Service Since 1992
We’ve been providing nationwide, 24/7 communication solutions for companies of all sizes and in many different industries. We have the experiences and resources to ensure your needs are exceeded and your clients love you!
Having accreditation is a true measure of a company’s business practices. Mid-State Communications is 1 of 11 centers in the U.S. and Canada that have achieved all 3 nationally accredited certifications.
Get In touch
Get a Free Estimate or Schedule an Appointment
Highly Trained
It is our belief that we train our receptionists to handle every situation better than anyone. We will guide you to success.
Affordable
Every business is different. That’s why we don’t have a one size fits all plan. We’ll build a plan that fits your budget.
Experienced
Our receptionists have been winning awards for years and can handle every situation needed to ensure your success.
Trustworthy
After more than 20 years in the business, we’ve built a reputation! Award after award tells you, we’re committed to serving you.