Call Center Services
Find out why Mid-State Communications is the Best Solution for your call center needs!
What we offer
Call Center
How it Works?
Need an extension of your company to help handle customer service, lead capture, product ordering, appointment scheduling or event registration? We can help you build a plan that meets your needs to satisfy your customers and communicate with you.
Our Call Center solutions put you in charge. We will work with you to meet your needs at the times you need us (after hours, weekends, etc).
Company Operator
Running a successful business comes with a busy phone line.
As all these calls flood in, it seems like there’s never enough time to answer them all.
Luckily, with our company operator service, your company can ensure all calls are handled in an efficient and effective manner.
Our team of professionals will ensure each call is routed to the correct department depending on the client’s needs.
Appointment Scheduling/Reminders
Scheduling an appointment is the best way for customers to connect with a company. However, if their call isn’t answered or they’re unable to schedule a meeting, they may be tempted to take their business somewhere else.
With the help of our appointment scheduling services, this will never happen again!
Our 24/7 live appointment scheduling services will ensure every client’s call is answered and every meeting is arranged. We’ll make sure no call slips through the cracks.
Emergency Dispatch
No one knows when or where accidents are going to happen, but with our 24/7 answering services your company can be more prepared.
When an emergency strikes, the last thing your clients wants it to be put on hold. Luckily, our team can help.
We are available 24/7 to answer calls, detail emergency procedures, and ensure your clients are receiving effective help as efficiently as possible.
No matter the disaster, our team will make sure every call is answered and that every client is personally taken care of.
Reservation/Event Registration
Preparing for an event requires a great deal of work, but with our event registration services it’s never been easier!
While you focus on the event’s details, we’ll cover all the registration. Our service gives you more time to focus and coordinate while we are available to help guests 24/7.
Our team is trained to treat each guest with respect and efficient service.
We’ll work with you to design a specific registration format to ensure the registration is as organized as possible so your event runs smoothly.
Product Order Entry & Sales
The best way to close a sales deal is with immediate action. Don’t make your customers leave a voicemail or wait for an answer to their call.
With our 24/7 product entry & sales service, we will ensure that you never miss another sale.
We’ll work with you to ensure our team is trained to understand your business and your company’s ordering process.
Our team is available to handle orders at any time of the day to help your business flourish. No call, order, or customer will slip through the cracks!
Lead Capture
When your company gets overwhelmed with other responsibilities, sometimes looking for new business is put on the back burner.
With the help of our 24/7 lead capturing service, you can ensure your business continues to grow. Whenever any potential client responds to your marketing campaigns, out trained team is always available to recruit them as new customers.
While you focus on running your business, we will obtain new leads, take orders, and schedule appointments that will grow your business efficiently and effectively. You’ll never miss a sales opportunity again!
Help Desk
In this day and age of fast and immediate technology, your customers expect 24/7 service. With the help of our exceptional team, we can meet and exceed these high expectations.
While you focus on your company and your responsibilities, our team will cover the phones. Your customers will never be put on hold again!
Whether they have general questions or time-sensitive issues, we’ll handle each situation with efficient, high quality help that will uphold your company’s outstanding reputation.
Meetings/Conferences/Call Alerts
When running a successful company, the last thing you want to do is miss an important meeting, conference, or call.
Luckily, our team has a service just for this. You’ll never miss anything again!
Our 24/7 meeting/conference/call alert system will align with your schedule. Our system will send you a personalized alert for anything you have scheduled.
Conference Calling
Whether you’re working with employees at your own company or a group of clients, it’s important to stay connected.
With our conference calling service, your business can converse with multiple people in one simple, effective call.
No longer will you have to worry about poor audio-quality or bad connection! Our convenient conference call service will keep you, your team, and your clients in efficient and effective contact.
I tell all of my friends about it. Its the single best thing I have done since I got into business. Wish I could have had it from day one. One truck to hundred its worth every penny.
The Mid-State Communications Difference
Bottom Line Goals
Whether saving money or increasing revenue, we’ll assist with all your communication needs 24/7.
Flexible Infrastructure
Serving the demands of large corporations as well as single offices across a variety of businesses.
Unmatched experience
Since 1992 we’ve served customer and client’s calls through custom solutions that align with you.
Get In touch
Get a Free Estimate or Schedule an Appointment
Highly Trained
It is our belief that we train our receptionists to handle every situation better than anyone. We will guide you to success.
Affordable
Every business is different. That’s why we don’t have a one size fits all plan. We’ll build a plan that fits your budget.
Experienced
Our receptionists have been winning awards for years and can handle every situation needed to ensure your success.
Trustworthy
After more than 20 years in the business, we’ve built a reputation! Award after award tells you, we’re committed to serving you.