About
Award-Winning Service Since 1992
We’ve been providing nationwide, 24/7 communication solutions for companies of all sizes and in many different industries. We have the experiences and resources to ensure your needs are exceeded and your clients love you!
Having accreditation is a true measure of a company’s business practices. Mid-State Communications is 1 of 11 centers in the U.S. and Canada that have achieved all 3 nationally accredited certifications.
The Mid-State Communications Difference
Bottom Line Goals
Whether saving money or increasing revenue, we’ll assist with all your communication needs 24/7.
Flexible Infrastructure
Serving the demands of large corporations as well as single offices across a variety of businesses.
Unmatched experience
Since 1992 we’ve served customer and client’s calls through custom solutions that align with you.
What Sets Mid-State Communications Apart?
Highly Customized Level of Service
You receive customized solutions for your communication needs from a dedicated management team. We partner with you to know and understand your specific business. Software, hardware and custom scripting are used to create and achieve the outcome you desire. Customized reports are created so the information we gather from your caller can be used to positively impact your business. Come and partner with a company who desires to give you and your callers a positive memorable level of customer service.
Every Call Counts
On every call, our agents accurately and professionally represent your business. Agents are highly skilled in call handling, courtesy, accuracy and overall service. No matter how simple or complex your account, our agents are trained and prepared to help your callers. We want every one of your callers to have a “WOW” experience, and know that they have received excellent customer care.
Our Awards
24/7 Call Center Site Certification Gold Star Level
“24/7 Call Center Site Certification Gold Star Level”, from The Association of Tele Services International, atsi.org. This award certifies that Mid-State Communications has met or exceeded the highest standards in the following areas: business practices, life safety, operations, including normal and emergency procedures, personnel hiring, and training as well as over 60 different criteria. The review program focuses on processes and procedures which ensure the call centers ability to provide services at all times thus achieving a 99.99 % run time. Less than 1% of the industry has been able to meet the qualifications required to receive this certification.
Award of Excellence Winner for Outstanding Service
Mid-State Communications Network, LLC of Manchester, TN has been honored with the exclusive ATSI 2021 Award of Excellence for the 12th year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK. Mid-State Communications Network, LLC was presented with the award at ATSI’s 2021 conference in Kansas City, MO.
Award of Excellence Winner for Outstanding Service
Mid State Communications of Manchester, TN has been honoured with the exclusive 2021 Award of Excellence for 11 years. The Award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services including telephone answering and message delivery. Mid State Communications was presented with the Award recently at the CAM-X 57th Annual Virtual Convention and Trade Show.
“Hiring Mid state Communications was hands down one of the best decisions that we have made in 25 years. The customer service is incomparable and the cost savings are out of this world.“
Get In touch
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Highly Trained
It is our belief that we train our receptionists to handle every situation better than anyone. We will guide you to success.
Affordable
Every business is different. That’s why we don’t have a one size fits all plan. We’ll build a plan that fits your budget.
Experienced
Our receptionists have been winning awards for years and can handle every situation needed to ensure your success.
Trustworthy
After more than 20 years in the business, we’ve built a reputation! Award after award tells you, we’re committed to serving you.