Outstanding Service Brings Home National Award
– Mid State Communications Earns CAM-X Award of Excellence –
Grimsby, ON (October 2, 2020) — Mid State Communications of Manchester, TN has been honoured with the exclusive 2020 Award of Excellence for 10 years. The Award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services including telephone answering and message delivery. Mid State Communications was presented with the Award recently at the CAM-X 56th Annual Virtual Convention and Trade Show.
Independent judges are contracted by CAM-X to evaluate message services over a six month period. The scoring criteria includes:
– Response Time
– Courteousness of Rep
– Accuracy of Call
– Knowledge of Account
– Overall Impression of Call
“Congratulations to this year’s winners of the Award of Excellence! The Award of excellence program is designed to evaluate the caller first in every aspect of the call. By winning this prestigious award you are demonstrating your commitment to customer service excellence and bettering our industry. Congratulations!” says CAM-X President Garrett Bidewell.
Now a ten-time winner, Mid State Communications States earned the Diamond Award for ten years. CAM-X extends its congratulations to the staff of Mid State Communications on their proven quality service to their customers.