Capture leads

Custom call center serving professional industries

Wow the customer

Custom call center serving professional industries

First Impression

Custom call center serving professional industries

Win More Business

Custom call center serving professional industries

The Mid-State Communications Difference

Bottom Line Goals

Whether saving money or increasing revenue, we’ll assist with all your communication needs 24/7.

Flexible Infrastructure

Serving the demands of large corporations as well as single offices across a variety of businesses.

Unmatched experience

Since 1992 we’ve served customer and client’s calls through custom solutions that align with you.

What we offer

More than Taking Messages

24/7 Phone Answering Service

Our Telephone Answering Service exists to serve companies, big or small! Whether you need help with overflow calling or you are best served with after hours and weekends coverage, Mid-State Communications can meet all of your needs. 

Virtual Receptionist

Our Virtual Receptionist Service will do more than take messages. You won’t have to worry about voicemails when our live answering service answers calls for you 24/7. We will work with you to ensure we design the best possible plan to serve you and make sure your clients and/or potential clients have a positive experience as we transfer their calls to the correct person.

Employee Reporting Services

“I tried to call, but no one answered…” doesn’t have to be the solutions for employees who are running late or are going to be absent. Our Employee reporting services are the perfect solution for your HR team and managers.

Our team will answer a dedicated line for employees to call and record and time stamp the conversation so you are always up to speed on personnel situations.

We’ll work with you to design a plan to ensure the right people get the right reports at the right time, so your workflow works efficiently and effectively.

Automated Messaging

Our Automated Messaging Solutions will ensure that you business needs are covered 24/7. With voicemail, auto attendant, secured text messaging and on call scheduling tools, you’ll never miss a call and you always receive communication in the ways that work best for you.

I tell all of my friends about it. Its the single best thing I have done since I got into business. Wish I could have had it from day one. One truck to hundred its worth every penny.

Joe

Cookeville Plumbing & Electric

24/7 Call Center

Need an extension of your company to help handle customer service, lead capture, product ordering, appointment scheduling or event registration? We can help you build a plan that meets your needs to satisfy your customers and communicate with you.

Company Operator

Running a successful business comes with a busy phone line.

As all these calls flood in, it seems like there’s never enough time to answer them all.

Luckily, with our company operator service, your company can ensure all calls are handled in an efficient and effective manner.

 Our team of professionals will ensure each call is routed to the correct department depending on the client’s needs.

Appointment Scheduling/Reminders

Scheduling an appointment is the best way for customers to connect with a company. However, if their call isn’t answered or they’re unable to schedule a meeting, they may be tempted to take their business somewhere else.

With the help of our appointment scheduling services, this will never happen again!

Our 24/7 live appointment scheduling services will ensure every client’s call is answered and every meeting is arranged. We’ll make sure no call slips through the cracks.

Emergency Dispatch

No one knows when or where accidents are going to happen, but with our 24/7 answering services your company can be more prepared.

When an emergency strikes, the last thing your clients wants it to be put on hold.  Luckily, our team can help.

We are available 24/7 to answer calls, detail emergency procedures, and ensure your clients are receiving effective help as efficiently as possible.

 No matter the disaster, our team will make sure every call is answered and that every client is personally taken care of. 

Reservation/Event Registration

Preparing for an event requires a great deal of work, but with our event registration services it’s never been easier!

While you focus on the event’s details, we’ll cover all the registration. Our service gives you more time to focus and coordinate while we are available to help guests 24/7.

Our team is trained to treat each guest with respect and efficient service. 

We’ll work with you to design a specific registration format to ensure the registration is as organized as possible so your event runs smoothly.

Product order Entry & Sales

The best way to close a sales deal is with immediate action. Don’t make your customers leave a voicemail or wait for an answer to their call.

With our 24/7 product entry & sales service, we will ensure that you never miss another sale.

 We’ll work with you to ensure our team is trained to understand your business and your company’s ordering process.

Our team is available to handle orders at any time of the day to help your business flourish. No call, order, or customer will slip through the cracks!

Lead Capture

When your company gets overwhelmed with other responsibilities, sometimes looking for new business is put on the back burner.

With the help of our 24/7 lead capturing service, you can ensure your business continues to grow. Whenever any potential client responds to your marketing campaigns, out trained team is always available to recruit them as new customers.

 While you focus on running your business, we will obtain new leads, take orders, and schedule appointments that will  grow your business efficiently and effectively. You’ll never miss a sales opportunity again!

Help Desk

In this day and age of fast and immediate technology, your customers expect 24/7 service. With the help of our exceptional team, we can meet and exceed these high expectations.  

While you focus on your company and your responsibilities, our team will cover the phones. Your customers will never be put on hold again!

Whether they have general questions or time-sensitive issues, we’ll handle each situation with efficient, high quality help that will uphold your company’s outstanding reputation.

Meeting/Conferences/Call Alerts

When running a successful company, the last thing you want to do is miss an important meeting, conference, or call. 

Luckily, our team has a service just for this. You’ll never miss anything again! 

Our 24/7 meeting/conference/call alert system will align with your schedule. Our system will send you a personalized alert for anything you have scheduled.

Conference Calling

Whether you’re working with employees at your own company or a group of clients, it’s important to stay connected. 

With our conference calling service, your business can converse with multiple people in one simple, effective call.

No longer will you have to to worry about poor audio-quality or bad connection! Our convenient conference call service will keep you, your team, and your clients in efficient and effective contact.

About

Award-Winning Service Since 1992

We’ve been providing nationwide, 24/7 communication solutions for companies of all sizes and in many different industries. We have the experiences and resources to ensure your needs are exceeded and your clients love you!

Having accreditation is a true measure of a company’s business practices. Mid-State Communications is 1 of 11 centers in the U.S. and Canada that have achieved all nationally accredited certifications. 

2019 Cam-X Excellence Award

24/7 Call Center Site Certification Gold Star Level

from Association of Tele Services International

2019 ATSI Award

Award of Excellence Winner for Outstanding Service

from Association of Tele Services International

2019 Cam-X Excellence Award

Award of Excellence Winner for Outstanding Service

from Cam-X

I get calls from clients at all hours of the day. I get compliments on your services all the time. My clients tell me they deal with a lot of answering services and you’re one of the best.

Get In touch

Get a Free Estimate or Schedule an Appointment

Highly Trained

It is our belief that we train our receptionists to handle every situation better than anyone. We will guide you to success.

Affordable

Every business is different. That’s why we don’t have a one size fits all plan. We’ll build a plan that fits your budget.

Experienced

Our receptionists have been winning awards for years and can handle every situation needed to ensure  your success.

Trustworthy

After more than 20 years in the business, we’ve built a reputation! Award after award tells you, we’re committed to serving you.